Refund Policy | Cancellation Policy

Any refund must be requested in writing by email or US mail.

Mailing Address: 3901 West 86th Street Suite 360

Indianapolis, Indiana 46268

Refunds are subject to our discretion and may include administrative and handling fees.

Partial payments or any type of deposits made are non-refundable.

A $75 cancellation fee will be assessed if Mobile DNA Direct has already scheduled appointments for sample collection.

Once samples have been collected or At-Home DNA Kits have been shipped, no refunds will be issued.

If Mobile DNA Direct requires sample recollection and the participants are unable or unwillingly to comply, no refund will be issued.

Test can only be rescheduled.

All DNA testing services provided by Mobile DNA Direct have estimated completion times that are discussed at the time of scheduling and confirmed at the time of testing with the paying party. While results often finish earlier than expected, they may occasionally exceed estimated timelines. Once testing is initiated, refunds will not be issued.

No Return & No Refund Policy for Digital Products

Due to the nature of digital products, all sales are final. Once a purchase is completed, no refunds, returns, or exchanges will be issued under any circumstances.

By purchasing a digital product from DNA Training Online powered by Mobile DNA Direct, you acknowledge that:

You have reviewed the product description and understand what you are purchasing.
You will receive instant access to the digital content, making the sale final.
Chargebacks or payment disputes will not be honored, as all transactions are confirmed at the time of purchase.

If you experience any issues with your download or have trouble accessing your product, please contact service@dnatrainingonline.com for assistance.

Thank you for your support and understanding!